The lovely people who we buy our veg from.

1. What do me mean by a Goosemoor order?

      Goosemoor is a farm near Wetherby that we order our organic fruit and veg boxes from. See www.goosemoor.co.uk for more information. The goosemoor coordinator (Jess R) sends out an order to them by email each monday at 4pm for fruit and vegetable boxes and sometimes loose busty vegetables to sell at the coop. The order is then delivered the following thursday afternoon.

2. Who puts together and emails the Goosemoor order?

      The goosemoor coordinator, this is currently Jess R

3. How do they know what to order?

      When a member asks to order a vegbox, the co-op volunteer on shift writes in the Goosemoor order book what size boxes they want, how many they want, and if they want only local produce, or no celery etc. The co-ordinator simply copies up this information and emails it. They will only include orders that have been prepaid.

4. When does the Goosemoor order arrive?

      The Goosemore order arrives on Thursday afternoon. It should arrive between 1-3, however it does sometimes arrive later so anyone working either Thursday afternoon shift should be aware of the procedures for handling this order.

5. What do the delivery shift volunteers have to do when the Goosemoor order arrives?

      There should be a cheque for the delivery driver in the Green folder on the bottom shelf. Make sure you give the driver this cheque before he/she leaves. If there are two or more volunteers present then one should stay at the Co-op while everyone else helps the delivery driver. The boxes should be stacked neatly on the shelf above the large bags in the stock room. Any sacks should be placed on the floor in the left hand side of the stock room. There should be a label on each sack/box explaining its contents. Use the Goosemoor order book to label each sack/box with the name of the member who ordered it.

6. What if I'm doing the delivery shift and I want to know which box is for which member?

      Look at the invoice: all boxes delivered will be listed on the invoice. Count how many 'local only' vegboxes have arrived. Then, look in the order book and list which peoplpe these boxes have been ordered by. Then, go through the pile of boxes and find the ones labelled 'local only'. Write each person's name on a box. Repeat this procedure for all the special order boxes, such as 'no celery' boxes. Leave the rest of the boxes unlabelled, as it doesn't matter which person gets which box if they all ordered the same thing. Most of the boxes will not be special order.

7. What about if what is recorded in the Goosemoor order book doesn't match the boxes that have been delivered?

      Sometimes Goosemoor sends boxes that don't exactly match what was ordered. If this happens try to match things up as best you can, and after that, allocate the boxes on a first come, first served basis. Anyone who doesn't get a box or is deeply unhappy at their allocated box's contents can be refunded - email the co-ordinator to let them knw this has happened.

8. What do I do if a member wants to collect their Goosemoor box?

      Check the order book to see what they ordered. If their's is a special order (eg 'local only'), check the box that has their name written on it matches what they wanted, and give them their order.

9. How long will a member have to wait for his/her order after placing the order?

      The Goosemoor order is made every Monday evening for Thursday of that week.